Clear answers for Amazon sellers
How we remove bad reviews within Amazon TOS
Everything you need to know about our TOS-compliant removal process, our $250 performance fee, and what happens when we audit your listings.
Frequently Asked Questions
Answers about our pricing, process, and policy
We keep our terms clear. Here is exactly how we evaluate listings, challenge non-compliant reviews, and charge only when bad feedback comes down.
Have a question about your ASINs?
Send us your listing link for a complete policy review and removal estimate.
How does your $250 pay-per-removal pricing model work?
You pay $250 only when a negative review is successfully removed from your listing. There are no upfront fees, no monthly retainers, and no recurring subscriptions. If we review your ASIN and determine a negative review cannot be removed under Amazon guidelines, or if an attempt does not succeed, you pay nothing.
Is your review removal process compliant with Amazon Terms of Service?
Yes. We strictly enforce Amazon's own published community guidelines and seller policies. We identify negative reviews that contain policy violations—such as inappropriate content, competitor manipulation, customer service complaints on FBA orders, or product feedback left on seller feedback pages—and submit detailed policy cases directly through official Amazon channels.
How long does it take to see the first review removals?
First review removals typically occur within about 30 days of initiating the case. Timelines depend on Amazon seller support response speeds and case evaluation queues, but our team monitors each submission daily until a final determination is made.
What is included in the free review audit?
Our team analyzes your target ASINs to identify every negative review that violates Amazon policy. We calculate potential rating improvements and outline exactly which reviews qualify for removal before you spend a single dollar.
What happens if a review is not successfully removed?
You owe nothing. We only bill for successfully removed reviews. If a negative review remains on your product page after review, your fee for that review is $0.
Do you require access to our Amazon Seller Central account?
No full account access is required to perform our initial audit. Once we begin work on qualified removals, we guide you through setting up limited permissions or handling case submissions based on your brand's security preferences.
Can you remove negative reviews on Walmart marketplace listings too?
Yes. In addition to Amazon listings, we offer Walmart review removal using the same policy compliance framework to protect your brand cross-channel.
Why work with eCom Triage instead of managing case logs ourselves?
We have been selling on Amazon ourselves since 2010 and have removed over 10,000 negative reviews across 500+ brands. We know the exact Amazon policies, wording, and escalation paths required to get non-compliant feedback deleted quickly without risking your account status.
Protect your rating
Clean up your listings without financial risk
Get a free audit of your Amazon reviews today. Pay $250 only for reviews we successfully remove.
